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Returns & Refunds

Every product that we sell here at CoolMango.in is done so with lot of care and attention to quality. In an unlikely event that you have a problem with the product you have received and you want to return it, we will most gladly help you in doing so and help you get your money back.
We can’t express enough on how customer centric we are and your smile makes our day. Please click on the reason for return below to get information on the steps you need to take to make a return. We will ensure that the process is smooth, fast and we will go all out to ensure you have that smile on your face

 

 

Product that I received is damaged. 

We at Cool Mango ensure that we pack the products well in “transit proof” boxes before shipping out. But at times due to rough handling of our logistics partners, the items may get damaged. Please accept our most sincere apologies.

If you find product received is damaged, within 48 hours of the item delivered to you, please take a few photographs of the damaged item and email it to returns@coolmango.in along with your contact information and most importantly order id.
We will analyze the information provided in the email and arrange for a return pickup and also provide a 100% refund of the order value along with any shipping charges you may have paid.


Product that I received is different from what I ordered
This is an extremely unlikely even that we shipped a wrong product. Please accept our sincere apologies.
Within 48 hours of the item delivered to you, please take a few photographs of the item which have received and email it to returns@coolmango.in along with your contact information and most importantly order id.

We will analyze the information provided in the email and arrange for a return pickup and also provide a 100% refund of the order value along with any shipping charges you may have paid after we receive the item back. Please note that the item must be un-used and must be returned back to us with original packaging and tags.
After you received the refund kindly order the item again and we will re-ship the correct item this time.


Product quality is not adequate.
We at Cool Mango strive to sell only quality products. But however, at any time within 15 days after you received the item, you feel that the item’s quality is not good and would like to return it, please email us at returns@coolmango.in with complete details of the problem, photographs and order id.

We will analyze the information provided in the email and arrange for a return pickup and also provide a 100% refund of the order value along with any shipping charges you may have paid after we receive the item back.

 

Ordered the wrong product by mistake / accidental order
If you have ordered the wrong product by mistake, do not worry. Please email us at returns@coolmango.in with your order id. We will arrange for a return pickup and provide you 100% refund of the money you spent. However, the shipping charges incurred by us may not be refunded to you. Thanks for your understanding.


Some other reason
If your reason to return the item does not match any of the above, feel free to explain it to us in detail via an email to returns@coolmango.in . Provide elaborate information along with your order id. We will arrange for a return pickup and also provide you’re the refund.